We will NOT accept any returns on items sold through our store; however, we do accept exchanges for unused items. All "Regulated" items such as frames or firearms will ship to your FFL; however, the address change is not reflected in your emails. We will not ship slides, magazines or parts anywhere other than the billing address on file so please be sure the address for the card you're using is where you want the order shipped. You are responsible for a 5% cancellation fee if you choose to cancel your order. This fee goes towards our time and labor spent to process your order as well as the 3% card processing fee we are charged. Any "Regulated Item" returns will be subject to a 10% restocking fee. Please do not waste our time and we promise to not waste yours. By choosing package insurance for shipping; you are purchasing a guarantee through Black Phoenix Customs. Package claims will be filed and handled directly through us; not the shipping carrier. All orders over $200 will include signature delivery. By submitting your order; you are agreeing to our terms.