We do NOT accept any returns on items sold through our store. Any orders that have been shipped will NOT be cancelled. All "Regulated" items such as frames or firearms will ship to your FFL; however, the address change will not reflect in your emails or invoice. We will not ship slides, magazines or parts anywhere other than the billing address so please be sure the address for the card you're using is where you want the order shipped. You are responsible for a 5% cancellation fee if you choose to cancel your order before it is shipped. This fee goes towards our time and labor spent to process your order as well as the 3% card processing fee we are charged. Any "Regulated Item" returns that are not transferred from your FFL will be subject to a 10% restocking fee. Please do not waste our time and we promise to not waste yours. We take chargebacks very seriously and if a chargeback is submitted you will be held accountable both criminally and financially. If you have any issues with our products or service; please contact us. By choosing package insurance for shipping; you are purchasing a guarantee through Black Phoenix Customs. Package claims can be filed and handled directly through us via [email protected]; not the shipping carrier. All orders over $200 will include signature delivery. By submitting your order; you are agreeing to our terms.