We do not accept any returns on items sold through our webstore. We will not cancel or refund an order that has already been shipped. In the case where your order has been received and processed but not shipped, you will be charged a 5% restocking fee to cancel your order. This restocking fee goes towards our time and labor spent to get your order ready to ship. Please do not waste our time and we will not waste yours. By submitting your order; you are agreeing to our terms. All orders over $200 will include signature delivery.

WHAT TO DO FOR SERVICE WORK ORDERS:

*PLEASE PRINT A COPY OF YOUR INVOICE AND SEND IT TO THE FOLLOWING ADDRESS:

THE GUN STORE

ATTN: BLACK PHOENIX CUSTOMS

130 SCOTT RD., REAR BUILDING (STE 3)

WATERBURY, CT, 06705

*FILL OUT THE FORM IF YOU ARE PURCHASING A FRAME OR FIREARM.

YOU MUST FILL OUT EVERY LINE TO COMPLETE THE FORM OR WE WILL NOT RECEIVE THE INFORMATION. IF YOU DO NOT HAVE SPECIFIC INFORMATION SUCH AS AN EMAIL ADDRESS OR PHYSICAL ADDRESS; PLEASE TYPE "N/A" IN THE BOX. YOU DO NOT NEED TO HAVE FFL INFORMATION TO PLACE AN ORDER FOR A FRAME OR FIREARM. IN THE CASE YOU DO NOT HAVE CONTACT INFORMATION FOR THE FFL YOU WANT TO SHIP YOUR ORDER TO; PLACE YOUR ORDER AND SEND A SEPARATE EMAIL TO [email protected] PLEASE INCLUDES YOUR ORDER NUMBER AND THE FFL CONTACT INFORMATION IN THE EMAIL.