Q. Are the products you sell new? 

A. YES! Everything we sell on our website is new unless otherwise stated as used, blem or refurbished in the title. ALL of the Glock slides, frames and parts are Glock OEM factory parts that we strip from complete Glock pistols. 


Q. Do you offer military or law enforcement discounts? 

A. No.


Q. Does a slide have to be sent to a FFL?

A. NO! Althought the slide has a serial number; it is not a transferable item. A slide can ship directly to your home and does not need to ship to a FFL.


Q. What is your return policy? 

A. If you are dissatisfied with our service, please contact us immediately so we can take care of the issue. We do NOT accept returns for any Glock OEM parts because all of the parts sold are stripped from complete Glock pistols and cannot be rebuilt. We do NOT accept returns or exchanges for qualifying orders over 15 days old. We do NOT accept returns on any clearance items, discounted items or parts stripped from other complete pistols. 


Q. I am trying to place an order for a frame or firearm but the transaction is declining when adding the FFL shipping information. How do I complete my order?

A. You MUST use the same shipping address as the billing address connected to the card you are using for the transaction to process. We understand that the FFL (shipping) address is different. We will contact your FFL seperately and use their address upon shipping your order.


Q. Do you offer slide milling, optic cuts, black nitride or any service work to customers?

A. Yes. Please check the Service Work category for information and pricing.


Q. What are your retail hours? 

A: The Gun Store is open Monday to Friday 9am-7pm, Saturday 9am-5pm and Sunday 10am-3pm. Black Phoenix Customs customer service is available Monday to Friday from 9am-5pm.


Q. What forms of payment do you accept? 

A. We accept American Express, Visa, Mastercard and Discover. Your credit card will be authorized immediately upon order placement.

Please Note: If using a prepaid card (e.g. Visa or Mastercard Gift card), most likely you must register the card for online purchases. Contact the card issuer for instructions on how to do so.


Q. I tried to order, but my credit card was declined. What do I do? 

A. If you contact your card issuer, they can tell you why the card was declined. Often it is because the billing address or card number/expiration/CVV was entered incorrectly. The card issuer can also stop the transaction if they suspect it was fraudulent. Your card issuer can assist you with any problems you may encounter.

Your credit card will be authorized immediately upon order placement, but if the card is declined, the authorization will be voided. You must contact your card issuer to resolve the problem.


Q. What states are your currently collecting sales tax for? 

A. Currently we must collect sales tax for the following states: CT


Q. How will I know when my order has shipped?  Will I get a tracking number? 

A. If your email address is on file, you should get a shipping notice and tracking number emailed to you automatically once your order has shipped.  If your order is going to a dealer you will receive an email with the shipping notice and tracking number for the address of the dealer.


Q. How do I know if I am complying with my local and state laws? 

A. It is up to EACH INDIVIDUAL to ensure that your purchase will not violate your local or state laws.  For best results, consult any applicable local/state ordinances, your state Attorney General’s office, or a qualified attorney.


Q. Can you ship outside of the U.S.? 

A. The exportation of firearms, ammunition, and firearm accessories is heavily regulated in the U.S., and we are not an exporter, so we cannot ship any of our products outside the U.S. We cannot ship to a freight forwarder who then ships outside the U.S. either.


Q. How can I cancel my order? 

A: Black Phoenix Customs does not guarantee any order can be cancelled after it is placed.  If a mistake in ordering does happen, contact us as soon as possible after it was placed.  No order will be cancelled after being sent out for shipping.


Any newly manufactured item should be returned to the manufacturer for exchange.  In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty.  When in doubt, please contact the manufacturer first to make arrangements for the return.



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