We do not accept any returns on items sold through our webstore. We will not cancel or refund an order that has already been shipped. In the case where your order has been received and processed but not shipped, you will be charged a 5% restocking fee to cancel your order. This restocking fee goes towards our time and labor spent to get your order ready to ship. Please do not waste our time and we will not waste yours. By submitting your order; you are agreeing to our terms. All orders over $200 will include signature delivery.

WHAT TO DO FOR SERVICE WORK ORDERS:

*PLEASE PRINT A COPY OF YOUR INVOICE AND SEND IT TO THE FOLLOWING ADDRESS:

*FRAMEWORK ORDERS ALSO REQUIRE A COPY OF YOUR DRIVER'S LICENSE OR PISTOL PERMIT*

THE GUN STORE

ATTN: BLACK PHOENIX CUSTOMS

130 SCOTT RD., REAR BUILDING (STE 3)

WATERBURY, CT, 06705